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Capital District Library Council
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When You Can’t Just Run and Hide

Monday, April 11, 2016
12:00pm-02:00pm
CALA

Spring 2016 Lunch and Learn Workshop

When You Can’t Just Run and Hide
A Stress Management Workshop

Presented by Chrissie Morrison, Former Tween & Teen Librarian
at the East Greenbush Community Library & Past President of NYLA’s Youth Services Section

Every library has THOSE patrons; parents who abandon their two-year-old to browse DVDs in another room, teens who don't realize there is anyone else in the library, the single parent who mistakes your politeness for flirting, and seniors who think you can just chat for hours when they're bored. So, how do you maintain good customer service without sacrificing your integrity or insulting your patrons? Build your arsenal of creative solutions at this lunch and learn workshop.



Come and enjoy sandwiches, salads, chips and CAKE and enter to win a $25 Amazon gift card!

At our workshop, we will be collecting funds to support the Northeastern Association of the Blind.
DONATIONS WILL BE GREATLY APPRECIATED

Questions? Please contact: Kathy Corbett, Capital District Library Council
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: 518-438-2500 | Fax: 518-438-2872

Cost: $10.00 Registration fee payable in advance or at the door. Advance Registration Deadline: 4/7/16

Cash or check accepted. Register EARLY to secure a seat.

Make checks payable to CDLC and send completed form to Kathy Corbett, Capital District Library Council, 28 Essex St., Albany, NY 12206 or via Courier.

Full payment must accompany registration form. Confirmation will be sent by email.

Receipt and/or proof of attendance available day of workshop.

 

CDLC Offices
Event Category: Workshops & Events

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