When You Can’t Just Run and HideMonday, April 11, 2016
Spring 2016 Lunch and Learn Workshop
When You Can’t Just Run and Hide
A Stress Management Workshop
Presented by Chrissie Morrison, Former Tween & Teen Librarian
at the East Greenbush Community Library & Past President of NYLA’s Youth Services Section
Every library has THOSE patrons; parents who abandon their two-year-old to browse DVDs in another room, teens who don't realize there is anyone else in the library, the single parent who mistakes your politeness for flirting, and seniors who think you can just chat for hours when they're bored. So, how do you maintain good customer service without sacrificing your integrity or insulting your patrons? Build your arsenal of creative solutions at this lunch and learn workshop.
Come and enjoy sandwiches, salads, chips and CAKE and enter to win a $25 Amazon gift card!
At our workshop, we will be collecting funds to support the Northeastern Association of the Blind.
DONATIONS WILL BE GREATLY APPRECIATED
Questions? Please contact: Kathy Corbett, Capital District Library Council
| Phone: 518-438-2500 | Fax: 518-438-2872
Cost: $10.00 Registration fee payable in advance or at the door. Advance Registration Deadline: 4/7/16
Cash or check accepted. Register EARLY to secure a seat.
Make checks payable to CDLC and send completed form to Kathy Corbett, Capital District Library Council, 28 Essex St., Albany, NY 12206 or via Courier.
Full payment must accompany registration form. Confirmation will be sent by email.
Receipt and/or proof of attendance available day of workshop.
Event Category: Workshops & Events